Big Fish Aquarium
Accessibility Statement
Big Fish Aquarium is committed to providing a website and shopping experience that can be used by as many people as possible, including people with disabilities.
Last Updated: September 24, 2026Big Fish Aquarium, operated by BIG TANK LLC, believes customers should be able to access information about our livestock, aquarium products and services regardless of the technology or assistive tools they use.
1. Our Commitment to Accessibility
We are committed to improving the accessibility and usability of bigfishaquarium.com for people with a wide range of abilities and access needs.
Accessibility is an ongoing effort. As our website, ecommerce catalog, content and technology change, we continue to review opportunities to make the online experience easier to navigate, understand and use.
Our goal is to provide customers with meaningful access to information, products, services and customer support.
2. Accessibility Standards
Big Fish Aquarium uses the Web Content Accessibility Guidelines, commonly known as WCAG, as an important reference for our accessibility efforts.
We are working toward alignment with WCAG 2.2 Level AA principles where reasonably applicable to our website and ecommerce experience.
WCAG provides guidance for making web content more accessible to people with visual, auditory, physical, cognitive and other disabilities.
Our statement of intent should not be interpreted as a representation that every page, feature or third-party integration currently satisfies every WCAG success criterion.
3. What We’re Working On
Accessibility considerations incorporated into our website review and development process include:
Keyboard Access
Supporting navigation and interactive elements that can be accessed without relying exclusively on a mouse.
Clear Page Hierarchy
Using meaningful headings, page structure and labels to make content easier to understand and navigate.
Color + Contrast
Reviewing text, buttons and interface elements for readable contrast and avoiding reliance on color alone to communicate important information.
Alternative Text
Providing descriptive alternative text for meaningful website images where appropriate.
Focus Visibility
Maintaining visible focus indicators so keyboard users can understand where they are on a page.
Mobile + Zoom Support
Designing content to remain usable across different screen sizes and when browser zoom or text enlargement is used.
Labels + Instructions
Working to provide understandable field labels, instructions and error information on forms and ecommerce interactions.
Ongoing Review
Reviewing website content and functionality as pages, products, features and third-party technologies change.
4. Third-Party Content + Technology
Some portions of our website rely on services, software, embeds, ecommerce functionality or other technology provided by third parties.
This may include our website and ecommerce platform, payment-processing tools, embedded content and other integrations that are not developed or fully controlled by Big Fish Aquarium.
Accessibility can vary across third-party tools.
We encourage the providers we work with to support accessible experiences and will continue to evaluate accessibility issues we become aware of. Some third-party functionality, however, may be outside our direct technical control.
5. Need Help Accessing Something?
If you have difficulty using a portion of our website, accessing product information or completing an online task, please contact us.
We will make reasonable efforts to provide the information or assistance you need through an alternative method when appropriate.
This may include assistance with:
- Finding livestock or aquarium products
- Accessing product or service information
- Understanding shipping information
- Locating store information
- Using website navigation
- Completing an online purchase
- Accessing aquarium service information
6. Report an Accessibility Issue
Accessibility feedback helps us identify barriers that may not be apparent during regular website review.
If you experience an accessibility problem, please tell us what happened and, when possible, include:
- The page or URL where you experienced the issue
- A brief description of the problem
- The browser, device or assistive technology you were using, if you are comfortable providing that information
- The information or action you were trying to access
Accessibility Assistance + Feedback
Contact Big Fish Aquarium if you need assistance using our website or want to report an accessibility barrier.
Big Fish Aquarium
Operated by BIG TANK LLC
6622 W. North Ave.
Chicago, IL 60707
Email: bigfish@bigfishaquariums.com
Phone: 773-413-7137
When contacting us about a website accessibility issue, please include “Website Accessibility” in your message when possible so we can identify the request quickly.
7. Ongoing Accessibility Improvements
Website accessibility is not a one-time project. Big Fish Aquarium may continue to update this website, its content, navigation, ecommerce functionality and accessibility practices as technology and guidance evolve.
We may also update this Accessibility Statement as our website or accessibility efforts change.
The “Last Updated” date at the top of this page reflects the most recent revision to this statement.